How to handle difficult situations and conversations

Course Outline:

We meet and talk to people all the time whether for work or otherwise.  We have different communications styles and this sometimes leads to misunderstanding, confusion and even occasional conflict.  Understanding intentions and styles of communication can help to reduce and avoid these difficult conversations.

This course examines our communication styles and reprograms it to enable better outcomes for you and the people around you.

You will learn:

  • How to deliver bad news well
  • How to create trust, credibility and authority through the words you use
  • How to positively influence a situation
  • How to stay calm
  • How to get more from your team

Who should attend:

This course is suited to anyone who has to deal with delivering difficult, contentious or “bad news” information in addition to those who want to have a more positive communication style.

  • Team members
  • Team leaders
  • Senior managers
  • Business owners

Available as:

  • 121 session – 1/2 day
  • Group Session – 1 day

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